Category: BPO
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Revolutionizing BPOs with AI: A Path to Efficiency and Scalability
The history of Business Process Outsourcing (BPO), particularly offshoring, is a fascinating evolution marked by the integration of global economies and advancements in technology. Over the past 20+ years, the sector has continued to mature and diversify. BPO services have expanded into complex areas like legal processes, healthcare, financial services, digital marketing, and more. In…